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The Mortgage Firm

Encompass Level 2 Support/Help Desk

Summary Description:        

Under the direction of Corporate Operations, the Encompass level 2 support/help desk position provides technical and administrative support to all company employees.

Duties:

The essential functions of this position include, but are not limited to the following:

  • Encompass Support – Provide first-level technical support to Encompass users via phone, email, and remote desktop.
  • Troubleshoot and resolve technical issues related to the Encompass loan origination system.
  • Assist with the configuration and customization of Encompass settings to meet user needs.
  • Vendor/system user setups
  • Provide desktop and hardware support for all employees (Corporate and off site)
  • Password resets
  • New system setups
  • Assist with various technical rollouts
  • Inventory control
  • Remote support
  • Train staff/users on systems and software
  • Perform additional duties as assigned by management of The Mortgage Firm, Inc.

Qualifications:

  • Proficient in Encompass with Admin Experience
  • Encompass Certified Admin - Preferred
  • Excellent and effective written and verbal communication skills
  • Proficient in Encompass, Microsoft Office & Outlook
  • Minimum 2 years IT experience in the mortgage banking field preferred
  • Minimum of high school diploma required
  • Highly detailed and organized with ability to multi-task.
  • Professional image.

Join Our Team!

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Corporate Office

location

921 Douglas Ave
Suite 200
Altamonte Springs, FL 32714

phone

Phone: (866) 404-1249