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Encompass Level 2 Support/Help Desk

Summary Description:        

Under the direction of Corporate Operations, the Encompass level 2 support/help desk position provides technical and administrative support to all company employees.

Duties:

The essential functions of this position include, but are not limited to the following:

• Encompass Support – Provide first-level technical support to Encompass users via phone, email, and remote desktop.
• Troubleshoot and resolve technical issues related to the Encompass loan origination system.
• Assist with the configuration and customization of Encompass settings to meet user needs.
• Vendor/system user setups
• Provide desktop and hardware support for all employees (Corporate and off site)
• Password resets
• New system setups
• Assist with various technical rollouts
• Inventory control
• Remote support
• Train staff/users on systems and software
• Perform additional duties as assigned by management of The Mortgage Firm, Inc.

Qualifications:

• Proficient in Encompass with Admin Experience
• Encompass Certified Admin - Preferred
• Excellent and effective written and verbal communication skills
• Proficient in Encompass, Microsoft Office & Outlook
• Minimum 2 years IT experience in the mortgage banking field preferred
• Minimum of high school diploma required
• Highly detailed and organized with ability to multi-task.
• Professional image.