Accessibility

We are committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

 

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Our endeavor is for our public-facing website to be conformant with WCAG 2.1 level AA.

 

Additional Accessibility Considerations

Although our goal is WCAG 2.1 Level AA conformance, we have also applied some Level AAA Success Criteria: Images of text are only used for decorative purposes. Re-authentication after a session expires does not cause loss of data. Our accessibility is managed by Codeintel (opens in a new window). Please use the information below to provide feedback.

 

Feedback

We welcome your feedback on the accessibility of our website. Please let us know if you encounter any accessibility barriers:

- Phone: (866) 404-1249
- E-mail: info@tmf.mortgage
- Postal address: 921 Douglas Ave Suite 200 Altamonte Springs, FL 32714

We do our best to respond to questions, feedback, suggestions or reported as soon as received, and usually within 15 business days.

 

To process your feedback, the following information is required:

- Your name and/or the name of the individual who encountered the issue of reference.
- The email address and phone number of the individual who encountered the issue of reference.
- The date and time that the issue was encountered.
- The web page(s) or web address(es) where the issue of reference was encountered.
- The browser (name and version) that was used when the issue of reference was encountered.
- The operating system on the device that was used when the issue of reference was encountered.
- Please provide a detailed description of the issue of reference.
- If applicable, kindly share the assistive technology/technologies that was/were in use when the issue of reference was encountered.

 

Technical Specifications

Accessibility of our website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

- HTML
- WAI-ARIA
- CSS
- Javascript

These technologies are relied upon for conformance with the accessibility standards used.

 

Limitations & Alternatives

Despite our best efforts to ensure accessibility, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

 

Known Limitations

- Use of 3rd-party content or data: such as maps videos embedded via iframes or API integration. Please let us know immediately if an issue is encountered.
- Archived documents: might not work with current assistive technologies because they use outdated technologies that do not support accessibility. Please contact info@tmf.mortgage for support or use the information provided in the above 'Feedback' section of this page.
- Browsers older than 3 major versions and/or mobile operating systems older than 4 years.

 

Assessment Approach

Codeintel assesses the accessibility of this public-facing website. Any number of tools, techniques and practices for that endeavor, which may include (but may not be limited to):

- The use of automated, non-human technologies and solutions to scan the website (such as Pope.tech, Axe DevTools, Userway etc.)
- The use of human testing using assistive technologies (such as NVDA, JAWS, etc.)

 

Formal Complaints

We aim to respond to accessibility feedback within 15 business days, and to propose a solution within 30 business days. You are entitled to escalate a complaint to the national authority, should you be dissatisfied with our response to you.